Services Provided
We provide hair styling, loc maintenance, treatments, and related in-person salon services. Because these services are customised and delivered at the time of appointment, our refund policy differs from that for physical goods.
Cancellations
- You may cancel or reschedule your appointment at least 24 hours before the scheduled time without charge.
- Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee of up to 50% of the service price.
No-Shows
If you do not attend your booked appointment without notice, you may be charged the full price of the service.
Refunds for Services
- Once a service has been provided, we generally do not offer refunds, as the work and time have been delivered.
- If you are dissatisfied with a service, please contact us within 48 hours of your appointment. We will review your concern and, where appropriate, offer a complimentary correction or partial refund.
Deposits
Some bookings may require a deposit to secure your appointment. Deposits are non-refundable if you cancel less than 24 hours before your appointment or fail to attend.
Gift Vouchers
- Gift vouchers are non-refundable and cannot be exchanged for cash.
- They must be used before the expiry date stated on the voucher.
Products Purchased in Salon
- We accept returns of unopened, unused retail products within 14 days of purchase, with proof of receipt.
- For hygiene reasons, opened or used hair products cannot be returned unless faulty.
Contact for Refunds or Cancellations
info@locsandstylestudio.co.uk
+44 7379 633551