Unlawful use
For any purpose that is unlawful or fraudulent, or in any way that breaches applicable laws or regulations.
Misuse of bookings and payments
To make false, duplicate, speculative, or fraudulent appointments or purchases; to abuse promotions; or to attempt to reverse/avoid charges without a valid basis.
Harmful, abusive, or disruptive behaviour
To harass, threaten, intimidate, defame, or abuse our staff, contractors, clients, or other users, or to encourage such behaviour.
Interference with the website or systems
To damage, disable, overburden, or impair the website or any networks connected to it, including by introducing viruses, malicious code, bots, scraping tools, or denial-of-service attempts.
Unauthorised access
To attempt to gain unauthorised access to any part of the website, accounts, booking data, payment systems, or any associated servers or databases.
Data harvesting / scraping
To extract, harvest, scrape, or otherwise collect data (including personal information, contact details, pricing, images, or content) from the website without our written permission.
Misrepresentation / impersonation
To impersonate another person, misrepresent your identity, or provide inaccurate details (including contact information) in order to book services or communicate with us.
Misuse of personal information
To upload, share, or submit personal information that you do not have the right to use, or to attempt to obtain personal information about others through the website.
Infringement of intellectual property
To copy, reproduce, republish, distribute, or create derivative works from our content (including photos, branding, logos, written content, and pricing structures) without permission, except where permitted by law.
Unauthorised commercial activity
To use the website for unsolicited advertising, spam, affiliate marketing, pyramid schemes, or to promote competing services without our consent.
Security testing without permission
To probe, scan, test, or attempt to bypass website security measures, or to disclose vulnerabilities, except through a process explicitly authorised by us in writing.
Any use that undermines service delivery
To use the website in any way that interferes with our ability to deliver booked services, manage schedules, or maintain accurate records.
We may suspend or block access to the website, cancel bookings, refuse service, and/or take legal action where we reasonably believe prohibited use has occurred.